Contact Chatib — Support, Safety & Partnership Inquiries
Last Updated: May 10, 2026
Quick Contact: For all support requests, email [email protected]. Most inquiries receive a response within 24–48 business hours. For urgent safety issues, use the in-app reporting feature for an immediate moderation review.
Chatib is a free, anonymous online chat platform serving millions of users worldwide — no registration or login required. Use the contact channels below to reach the correct team. For urgent safety reports, in-app reporting triggers an immediate review queue. For data privacy requests, our Data Protection Officer (DPO) handles GDPR and CCPA inquiries.
Contact Chatib Support
General Support, Troubleshooting & All Inquiries
If you are having trouble connecting to a chat room, experiencing video chat latency, encountering bugs, need to report a safety violation, have a privacy or legal question, or want to discuss a business partnership — our support team handles all requests.
- Email: [email protected]
- Expected Response Time: 24–48 business hours.
- For Safety Reports: Include the user's nickname, the specific chat room, and the approximate time and time zone of the incident.
- For Privacy / Legal Requests: Use the subject line "Privacy Inquiry" or "Legal Request" for expedited routing to our DPO. Chatib is compliant with GDPR and CCPA regulations. See our Privacy Policy for full details.
- For Ban Appeals: Use the subject line "Ban Appeal" and include your username and the approximate date of the suspension.
- For Account Deletion: Use the subject line "Account Deletion Request".
- For Business & Partnerships: Include your company name and the nature of the partnership inquiry.
How to Use Chatib's In-App Reporting
In-app reporting is the fastest way to flag a community guideline violation. To report a user directly inside Chatib, click or tap the flag icon next to the user's name or message in the chat room. Select the reason for your report — harassment, spam, inappropriate content, or other — and submit. Reports are routed immediately to the moderation team for review. In-app reports are always faster than email for active safety incidents.
Account Deletion & Ban Appeals
Because Chatib is a no-registration platform, most users have no stored account data. If you registered an account and wish to have it deleted, or if you believe a ban or suspension was issued in error, email [email protected] with the relevant subject line and our team will respond within 48 business hours.
Send Us a Message
Prefer not to open your email client? Fill out the form below and our team will reply to your email address within 24–48 business hours.
By submitting this form you agree to our Privacy Policy and Terms & Conditions.
Looking for other ways to get help? Visit our public Suggestions Forum to submit feature ideas and upvote community requests, or explore the Chatib Blog for platform news and updates. You can also review our About page to learn more about the platform.
Frequently Asked Questions
Do I need an account to use Chatib?
No. Chatib is a completely free, no-login chat platform. You can chat with strangers anonymously without registering or creating an account.
How do I report a bug or suggest a feature?
The most effective way to suggest platform improvements is through our public Suggestions Forum, where other users can upvote your ideas. For critical bugs, email [email protected] so the technical team can investigate promptly.
Is the random video chat secure?
Yes. Chatib's WebRTC video connections are peer-to-peer and encrypted, meaning the video stream does not pass through or get recorded by our central servers.
How do I report a user violating community guidelines?
Use the in-app flag icon next to the user's name for the fastest response — this enters an immediate moderation review queue. Alternatively, email [email protected] and include the user's nickname, the specific chat room, and the approximate time of the incident with your time zone.
How long does Chatib support take to respond?
Our team responds to most support requests within 24–48 business hours. Urgent in-app safety reports are reviewed immediately by our moderation team.
How do I submit a GDPR or CCPA data request?
Email [email protected] with the subject line "Privacy Inquiry" or "Legal Request" for expedited routing to our Data Protection Officer (DPO). Chatib complies with GDPR and CCPA data handling regulations.
How do I appeal a ban or suspension on Chatib?
Email [email protected] with the subject line "Ban Appeal". Include your username, the approximate date of the ban, and any relevant context. Our moderation team will review your case within 48 business hours.
How do I delete my Chatib account or request data removal?
Since Chatib does not require registration, most users have no stored account. If you registered an account, email [email protected] with the subject "Account Deletion Request" and we will process the removal in accordance with our Privacy Policy and applicable data protection laws.
How do I use Chatib's in-app reporting feature?
Inside any Chatib chat room, click or tap the flag or report icon next to the user's name or message. Select the reason — harassment, spam, inappropriate content, etc. — and submit. In-app reports go directly to the moderation queue and are always faster than email for active safety incidents.
We appreciate your continued support in making the Chatib platform the best place to meet new people online. For all customer service and technical help, our team is reachable at [email protected].