📧 Contact Us
Last Updated: May 10, 2026
We highly value feedback from our global community. Whether you are experiencing technical difficulties in our free online chat rooms, have a brilliant idea for a new feature, or need to report a violation of our terms, the Chatib support team is ready to assist you. Due to the high volume of daily inquiries, please review the specific departmental contact methods below to ensure your message is routed to the correct team.
Departmental Contact Information
General Support and Troubleshooting
If you are having trouble connecting to a chat room, experiencing video chat latency, or encountering bugs within the platform interface, please reach out to our technical support desk.
- Email: [email protected]
- Expected Response Time: 24-48 business hours.
Moderation and Safety Reports
Keeping our anonymous messaging platform safe is our highest priority. If you encounter a user violating our community guidelines, distributing spam, or engaging in harassment, please report them immediately. While in-app reporting is the fastest method, you can also email our trust and safety team directly.
- Email: [email protected]
- Note: Please include the user's nickname, the specific chat room, and the approximate time of the incident (including your time zone).
Privacy and Legal Inquiries
For questions regarding data handling, GDPR/CCPA compliance, or specific concerns outlined in our Privacy Policy, our Data Protection Officer (DPO) is available to assist.
- Email: [email protected]
- Subject Line: Please use "Privacy Inquiry" or "Legal Request" for expedited routing.
Business and Partnership Opportunities
Chatib is rapidly expanding. If you represent an advertising network, technology provider, or are interested in corporate partnerships and sponsorships, please contact our business development team.
- Email: [email protected]
Frequently Asked Questions Before Contacting Us
Do I need an account to use Chatib?
No. Chatib is a completely no-login chat platform. You can chat with strangers anonymously without registering.
How do I report a bug or suggest a feature?
The most effective way to suggest platform improvements is through our public Suggestions Forum, where other users can upvote your ideas.
Is the random video chat secure?
Yes, our WebRTC video connections are peer-to-peer and encrypted, meaning the video stream does not pass through or get recorded by our central servers.
We appreciate your continued support in making the Chatib platform the best place to meet new people online.